Late Arrival/No Show Policy

No Show Policy

If you are unable to attend your appointment, you are expected to provide notice one business day in advance to cancel so that we can offer the time slot to another patient and keep wait times to a minimum. 

If you do not show up to your appointment, or cancel without one business day’s notice, you may be charged a no-show fee of $20 per missed appointment.

Late Arrival Policy

We recognize that your time is valuable and endeavour to run on time as much as possible.  In order to do this, we ask that you show up at least 10 minutes before the start time of your appointment.  

Patients who arrive 10 minutes or later past the start time of their appointment may not be seen.  Patients who arrive more than 15 minutes past the start time of their appointment are considered “no-shows” and the associated fee may be charged.